The High Quality Of Sales Versus Low Cost Challenge (And How To WIN At It)

Oh the irony! When you’re business is growing so fast you can no longer keep up anymore… When you have to weigh priorities on a daily basis and find that instead of having a lot of time and no money like in the beginning… You now have hardly any time, and still not enough money… And though you’d love to spend all the time necessary on your sales leads, just like you used to (and just like you know is necessary to converse them into shiny  and happy customers), something’s just gots to give. But what? And how? Spending less time on your leads will for sure have a negative effect on your conversion… And you don’t have enough money [...]

How to Spark Employee Passion: Lessons From 2 Business Giants 

You’re not like every other manager out there, are you? Where most managers have to deal with employees that are just going through the motions and not caring anything about the quality of their work, your employees actually DO care and give their absolute best. Right? As it turns out, that’s what ALL managers think. But…did you know that only 13% of employees worldwide are actively engaged – or, passionate – about their work (and their employers)? Seriously, only 13%! Even after all the efforts on increasing employee engagement most companies put in. So unless you’re the best manager in the world, probably only 1 out of 10 team members is as passionate as you would like them to be. Of the [...]

How To Never Hire The Wrong Person Again: 7 Tips

Ever made that dreadful mistake of hiring the wrong person? It sucks right? That moment you realize that an employee is not a right fit is like a ball dropping into your stomach. Because you had such a lovely positive momentum going... And now you'll have to spend a lot of time and money into making sure this is set straight. By elaborate talking, training, coaching or - gasp - even firing her! And all because you really only wanted to give someone the benefit of the doubt... Dangit!!!   When you know how to hire the right person, you can uplift yourself and your business in just the right way. The right people on your team help you make sure you get to do [...]

6 Simple Steps To More Business Flow With Lean Process Improvement

There comes a moment in the life of a growing business where the existence of 'processes' can no longer be denied. (even though you'd rather deny them) Because you, your team AND your customers keep running in to them everyday. And not necessarily in a good way... No, it's very likely because the evidence of your badly thought out processes keeps piling up. In the shape of customer complaints, time spent on fighting wildfires and the increase in frustration with daily operations. And even if you are able to get all these issues resolved; there's always the risk of bad publicity and the accompanying decrease in new leads, customers and income... That means you're literally losing 1000's of Dollars every [...]

How To Graciously Deal With Angry Customers

You’ve got yourself in a bit of a pickle… You’ve got a flaming hot angry customer on your hands. The type that actually yells at you on the phone… And threatens with lawyers and other scary things in their emails… And all you can do when the bombardment of their arguments slows down is say something like: “Euh…well…that’s not supposed to happen…and I’ve never heard this before so I’ll have to get back to you. Is that okay?” And that’s very likely not okay on the other side of the phone… What can also happen is that you get equally angry (which typically happens when you get complaints per email…): “This is complete and utter BS! We worked hard on [...]

How To Make Vision Happen; What The Great Leaders Can Teach Us

You probably also have lots of leadership heroes. You know, those REALLY big ones! Like Nelson Mandela, Mahatma Gandhi, Mother Theresa, Dr. Martin Luther King, John F. Kennedy, Winston Churchill and so many more. We all know what these ‘positive’ leaders have done and the positive changes they have achieved in the world. They're amazing! But we also know the big bad examples like Hitler, Stalin, Mao Zedong, Pol Pot and unfortunately a whole lot more. Though you might not want to call them ‘great leaders’ it is a certainty that they have been able to achieve immense things. And then there are the present day leaders that we all love hearing and reading all about like Barack Obama, Richard [...]

What If…Your Employees Hate Their Jobs?

  Your employees love their jobs. Right? Are you – put your hand in the fire – sure about that? Because according to a report by Gallup, only 13% of all employees feel “engaged” with their work. In other words, only 13% of the entire workforce feels truly passionate for what they do and are happy to go the extra mile. A whopping 24% are “actively disengaged” – these are the employees that hate their jobs. The other 63%...well, they’re all pretty “meh” about their jobs; not giving it all but not actively giving their employers any trouble either (check out this article on Forbes for a great summary of the numbers right here). Those are pretty shocking numbers! That [...]

Why So Few Organisations Make Continuous Improvement A Habit And What To Do About It

Why do so few organisations make continuous improvement activities a habit? I stumbled across this question on Quora the other day and it caught my interest as I’ve asked myself this many times over. Over the past 10 years it has been my job to ‘do’ continuous improvement and make it part of a business’s culture and mindset. I’ve done this in a whole diversity of organisations varying from multinationals to my brothers e-mobility startup. Of course all these organisations have approached continuous improvement differently and have been in different stages of implementation but there are commonalities in the way each of these businesses adopt, or do not adopt, a continuous improvement culture.   Why Would You Want A Continuous Improvement [...]

Why Competition Is A Good Thing And How To Turn It Into Something Even Better

The problem with competition is that it is almost always seen as a problem. We’re trained to build business models and write business plans around our competition. We need to find our competitive edge and advantage and work hard to ensure we are #1 in our field of play. We view our competitors as the bad guys and make sure all our products and people are tied down with patents and Non Disclosure Agreements to make sure nobody else is able to create value from what we’ve worked so hard on. This is a logical consequence of our individualistic society and the basis of our capitalist market. It is also an extremely negative way of perceiving your business and its [...]

Process Management: what it’s all about and how to usefully apply it in your business

Business Process...this must be THE most boring term ever! And in practice it often is indeed that boring I'm afraid...but it does not necessarily have to be. In fact, understanding and managing your processes effectively is one of the key drivers for a business that strives for Operational Excellence. A (business) process can be defined as a collection of related activities that produce a specific service or product for a particular customer. The benefits of mapping out your processes are (amongst others): Increased awareness of your organisation's landscape for all involved Understanding how value is created for your customer Ensure 1 way of working (and through that decrease mistakes and time spent one performing a process or process step) Processes [...]